FAQ

WHAT IS YOUR RETURN POLICY?

We want all our customers to be happy with both their purchase and shopping experience received from us. Should you not be happy with your purchase from us we will be more than happy for you to return it to us for a product refund.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We dispatch orders on Monday, Wednesday and Friday mornings (unless we are whizzing down a motorway somewhere to show our own dogs or are doing a trade stand at a dog show). We dispatch all orders (unless otherwise stipulated) via Royal Mail Second Class post. If you need your order urgently please do get in touch and we can make sure your order is posted First Class post. 

DO YOU SHIP INTERNATIONALLY?

We are happy to ship orders internationally, we are in the process of adding the option to purchase items for international delivery on items throughout our website but if the item you require doesn't have this option yet please get in touch with us and we can obtain a postage price for your order. 

All international orders are sent via Royal Mail Standard International Postal Service.

WHAT ARE THE PAYMENT OPTIONS?

Payment is accepted via:

1 - PayPal

2 - Payment over the phone - We are now able to take card payments over the phone. Where possible can you email us what you would like to order, your delivery address and an evening telephone number for us to call you on to take the payment for your order.

3 - Cheque. (If you wish to pay for an order via cheque please contact us for further details) 

HOW DO YOU SAVE MY DATA?

We take the security of your data very seriously and once your order is dispatched we only hold records for accounting purposes. We do not contact customers at a later date with special offers or new products. We hope you will return to our website or follow us on Facebook for updates.

Contact

Tel: 07842 607400

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©2018 Top Dog Show Supplies