Frequently Asked Questions
WHAT IS YOUR RETURN POLICY?
We want all our customers to be happy with both their purchase and shopping experience received from us. Should you not be happy with your purchase from us we will be more than happy for you to return it to us for a product refund. Please send us an email about a return you wish to make so we know to expect your orders return to us.
HOW LONG WILL IT TAKE TO GET MY ORDER?
We dispatch orders on Monday, Wednesday and Friday mornings (unless we are whizzing down a motorway somewhere to show our own dogs or are doing a trade stand at a dog show). We dispatch all orders (unless otherwise stipulated) via Royal Mail 48 Hours postal service.
DO YOU SHIP INTERNATIONALLY?
International postage is available on some items our website. We do however offer international postage via our eBay shop using the eBay Global Shipping Programme so if we dont offer international postage on our website please do check out our Top Dog Show Supplies eBay shop.
WHAT ARE THE PAYMENT OPTIONS?
Payment is accepted via:
1 - PayPal
2 - Pay with all major debit or credit cards
3 - Payment over the phone - We are now able to take card payments over the phone. Where possible can you email us what you would like to order, your delivery address and an evening telephone number for us to call you on to take the payment for your order.
4 - Cheque. (If you wish to pay for an order via cheque please contact us for further details)
HOW DO YOU SAVE MY DATA?
We take the security of your data very seriously and once your order is dispatched we only hold records for accounting purposes. We do not contact customers at a later date with special offers or new products. We hope you will return to our website or follow us on Facebook for updates.